Privacy Policy

Last Updated: November 2025

At Hertford House, privacy is part of feeling at home. This policy explains how we look after your information when you interact with us online or in person, and the choices you have about how it’s used. We aim to be transparent, responsible and respectful at every step.

What we collect

We collect personal information you share with us, as well as some data gathered automatically when you visit our site. This may include:

Your name and contact details
Booking and payment information
Communication preferences
Device and browser details
IP address and cookie data
Guest experience and feedback information

We may also gather anonymous usage data to help us improve our services.

How we use your information

We use your information to:

Manage bookings, stays and experiences
Provide personalised service and support
Respond to questions and requests
Improve our website, services and guest offering
Send relevant updates, offers and news (with your permission)
Meet our legal and regulatory obligations

We do not sell your data. We only share information with trusted service partners when necessary to operate our business — for example, booking platforms or secure payment processors.

Legal basis for processing

Where required by law, we rely on:

Performance of a contract
Our legitimate interests in operating and improving Hertford House
Compliance with legal obligations
Your consent (for certain marketing and cookies)

Your control and choices

You can:

Access your personal information
Request corrections or updates
Ask us to delete or limit use of your data
Object to certain processing, including marketing
Withdraw consent at any time

To exercise your rights, please contact us using the details below.

You may unsubscribe from marketing at any time by using the link in our emails or contacting us directly. We will still send essential service messages such as booking confirmations.

Security and data storage

We use appropriate technical and organisational measures to protect your information. We retain data only for as long as needed to deliver our services, meet business needs and comply with legal requirements. When no longer required, information is securely deleted or anonymised.

Children

Our website and services are not intended for children under 16. We do not knowingly collect data from individuals in this age group.

Updates to this policy

We may update this policy occasionally. If we make significant changes, we will notify you on our website or by email where appropriate. Continued use of our site and services indicates that you accept the updated policy.

Contact us

If you have questions or wish to exercise your privacy rights, please get in touch:

Hertford House
Hertford, Hertfordshire
Email: info@hertfordhouse.co.uk

Cookie Policy

Last Updated: November 2025

We use cookies and similar technologies to ensure our website works smoothly, tailor your experience and help us understand how our guests use our site.

How we use cookies

Cookies may be used to:

Enable essential site features (such as bookings and secure login)
Remember your preferences
Analyse site traffic and performance
Personalise content and offers
Deliver and measure digital advertising

Some cookies are essential to the site’s functionality. Others you can manage through your browser settings if you prefer not to accept them.

Managing cookies

Most browsers accept cookies automatically, but you can adjust your settings to block or alert you about them. Please note that disabling cookies may affect site performance and certain features, such as bookings or account access.

For detailed browser instructions, see help guides for Chrome, Safari, Firefox, Edge or your mobile device settings.